Contact Centre

Solutions

About Contact Service Solutions

Our Contact Centre Solutions helps in connecting employee and customer conversations on any channel, every day.

Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud.

Contact Centre Solution Features:

Outbound Campaigns (Dialer):

Execute dial modes and campaign tactics that keep agents productive, costs low and contact rates high.

Workforce Optimization:

Capabilities include multichannel recording, quality management, workforce management, performance monitoring, and more.

Speed-Enabled IVR:

Includes a simple drag-and-drop editor for setting up menus, out-of-the-box keywords, and robust multilingual support.

WebRTC Softphone:

Use your browser as a phone. Simply plug in your headset and go!

Omnichannel Routing:

Your customer can connect with you on any channel and your system will recognize that customer, and route them to the best agent or support tech.

Contact Centre Solution Benefits:

Increase first contact resolution.

Personalize customer experience.

Build a better infrastructure.

Increase Productivity.

Proactively engage customers.

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NEAR YOU

HEAD OFFICE, DUBAI

 Al-Futtaim Technologies LLC
Corner of Festival Blvd & Al Badia Blvd

Al Garhoud – airport, Dubai, UAE
[email protected]

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We will support you in planning and developing the best-possible solution for your company.

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Looking forward to working with you!