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CX Engagement Center

All-in-one cloud contact center solution. Connect phone, email, chat, and social through one easy-to-use tool.

GENESYS

Al Futtaim Technologies has been a proud Gold Partner of Genesys with 9 years of consistent success with the region. We have the largest Genesys talent pool of certified resources in UAE with enormous experience in cloud and premise hybrid models offerings. Our success stories have been well recognized within the region and Al Futtaim has been proud recipient of various awards from Genesys. We are well equipped from people, process and technology standpoint, to serve digital transformation programs of our prestigious customers.

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceSM, our vision for empathetic customer experiences at scale. With Genesys, Al Futtaim has the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Genesys Recognized by Gartner® as a Leader in the August 2021 Magic Quadrant™ for Contact Center as a Service.Get the report.

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceSM, our vision for empathetic customer experiences at scale. With Genesys, Al Futtaim has the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Genesys Recognized by Gartner® as a Leader in the August 2021 Magic Quadrant™ for Contact Center as a Service. Get the report.

Resources

Everything in
One Place

Empower your agents with a 360-degree view of the customer.

Lightning-fast Deployment

Deploy in minutes while meeting compliance requirements.

Proven
Availability

Configured with redundancy for ultimate reliability.

Integrates With the System You Use Today

You deserve tools that are not only work well, but work well together.

The Genesys Cloud platform makes relationships simple

Offer unparalleled reliability and consistent experience no matter how your customer contacts you.

Outbound Campaigns (Dialer)

Execute dial modes and campaign tactics that keep agents productive, costs low and contact rates high.

Workforce Optimization

Capabilities include multichannel recording, quality management, workforce management, performance monitoring and more.

Speech-Enabled IVR

Includes a simple drag-and-drop editor for setting up menus, out-of-the-box keywords, and robust multilingual support.

Customer experience platform
Digital customer experience platform

WebRTC Softphone

Use your browser as a phone. Simply plug in your headset and go!

Omnichannel Routing

Your customer can connect with you on any channel and your system will recognize that customer, and route them to the best agent or support tech.

Dashboard and Reports

With a single dashboard, access information on current state, as well as historical metrics across all media types

Integrates with the systems you use today

You deserve tools that not only work well, but work well together.

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Rest Api
ping identity

More than 1,400 companies in over 100 countries trust the GenesysCloud®  platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.

See the GenesysCloud platform in action with a free trial

Your free trial gives you access to all agent, supervisor, and admin features and functionality. You can check out chat, email, voice calls and simple IVR flows.  You can even test standard integrations with other apps like Salesforce, Zendesk and Microsoft Dynamics. If you want to validate a more complex setup, we’ll  work with you to create a plan to ensure you get all your questions answered. * A minimum number of agent seats may apply.

QUESTIONS ABOUT OUR PRODUCTS?

WE WOULD BE HAPPY TO HEAR FROM YOU

NEAR YOU

HEAD OFFICE, DUBAI

 Al-Futtaim Technologies LLC
Corner of Festival Blvd & Al Badia Blvd

Al Garhoud – airport, Dubai, UAE
[email protected]

CALL US

We will support you in planning and developing the best-possible solution for your company.

REQUEST A CALLBACK

LET'S TALK ABOUT IT SERVICES NEEDS

Looking forward to working with you!