Dedicated call centre
Customer service available around the clock on 800 23336, with every call logged and tracked to resolution.
Facilities Management Services in UAE
24/7 Helpdesk & Mobile Response
A dedicated call centre, round-the-clock mobile service units and a vendor network with stock on demand — so a fault at midnight is handled like one at midday.
The part of the service you call at three in the morning
Most of facilities management is planned, quiet and invisible. The exception is the moment something fails — a lift stops between floors, a chiller trips in August, a water leak finds a server room. What happens in the following twenty minutes is the truest test of a maintenance contract, and it is designed rather than improvised.
How response works
Mobile service units
Round-the-clock mobile teams equipped to make an installation safe and, wherever possible, restore it on the first visit.
Vendor network
An established network of suppliers with stock available on demand, so a repair is not held up waiting for a part.
Escalation you can follow
Agreed priorities, response targets and escalation routes, so you always know who holds the issue.
One number, whatever the fault
Buildings rarely fail neatly along trade boundaries. A cooling complaint can turn out to be an electrical fault, a controls setting or a blocked drain. Because our teams cover mechanical, electrical, plumbing, civil and life-safety work — with the group's lift, fire and energy specialists behind them — a caller does not have to diagnose the problem before reporting it. That is our job.
- Every call logged in the facilities system against the affected asset
- Priorities and response times agreed in the contract, then reported against
- Attendance by technicians who know the site and its history
- Temporary measures taken to protect operations while a permanent fix is arranged
- Root causes followed up in the planned regime, not just the symptom
After the call-out
A reactive job that closes without explanation is a job that will recur. Findings are recorded against the asset, repeated failures are reviewed, and where a pattern emerges we will say so and recommend the remedy — even when the honest answer is that a piece of plant has reached the end of its life and should be replaced rather than repaired again.
Anyone can answer the phone. The service is what happens in the hour afterwards.
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